What you need to know about Inflatable rentals FAQ's
Why Choose Tennessee Bounce House?
Tennessee Bounce House is locally owned and operated in Columbia, Tennessee. We focus on providing top quality USA made inflatables with the best customer service in the industry. For events renting 2 or more inflatables we always provide an operator on site to help with any needs that might arise. When you book us for your event you can be sure that we will be providing great quality inflatables, that will be less than 3 year old and our staff will be professional and courteous. Once you book your event you can rest assured we will handle all aspects of inflatables.
Questions Related to Booking an Inflatable:
1. How far in advance can I reserve a bouncer or slide?
You can reserve an inflatable as early as you like. Inflatables are subject to availability. We recommend reserving your inflatable at least a week in advance.
2. Do you require a deposit? When is the payment due?
Yes, a 50% non-refundable deposit is required to reserve your inflatable. Balance is due on the day of the event. If the event is weathered out, we will apply your deposit to a future date.
3. Do you deliver & setup?
Yes, we deliver and setup all inflatables on the day of your event.
4. Where do you deliver?
We deliver to Williamson County, Davidson County, Maury County, Rutherford County, Marshall County, Wilson County, Bedford County, Hickman County and surrounding areas. A delivery charge will be included if travel exceeds 75 miles of Columbia, TN each way.
5. Can I pick the unit up?
To ensure proper setup of the inflatable, we do not allow units to be picked up. Upon delivery of the inflatable, we will go over safety procedures and answer any questions you may have.
6. What should we do to get ready for our inflatable rental?
Make sure you have adequate space for the inflatable you are renting. Clear the ground of any debris and sharp objects that may be present.
7. Do I need a generator?
The inflatables include a 25’ power cord, extension cords are not permitted due to the power draw being too high. If you do not have a 20 amp outlet within 25’ of the inflatable, a generator will be needed and available to rent.
8. How many generators do I need?
Each inflatable unit will require its own generator.
9. What type of surface can the inflatable be setup on?
Grass is the ideal surface to set up the inflatables, however we can set up the unit on pavement, gravel, wood or tile as long as the surface is flat. Tarps will be provided if necessary.
10. How is the inflatable secured to the ground?
The inflatables are staked to the ground with 18” ground stakes. If stakes cannot be used, 100 lb sand bags will be provided to hold down the unit.
11. Can inflatables be setup indoors?
Yes, inflatables can be setup indoors as long as there is enough space and ceiling clearance.
12. What are my responsibilities during the party?
A responsible adult is required to supervise the inflatable at all times. It is the lessee’ responsibility to inform all participants of the rules and regulations as well as enforcing these rules. (Rules and regulations are found in the Rental Agreement and Liability Waiver)
13. How long can I keep the inflatable?
Inflatables have a minimum rental period of 4 hours but can be rented longer at an additional charge.
14. Can we keep the inflatable overnight?
No, we will pick up all inflatable units by the end of the day. If the unit needs to be rented for multiple days, we can arrange delivery and pick up for those days. We will not charge an additional fee for delivery and pick up for those additional days.
15. What types of payment do you accept?
We accept cash, local checks, as well as all major credit cards for payment of the deposit as well as the balance of your inflatable (mobile credit card processing). Of course we prefer cash but we can accommodate any needs.
16. How many kids can be in the inflatable at one time?
Each inflatable has its own maximum capacity. Each inflatable’s capacity is listed on the website inflatable description. As well these limits are listed on each inflatable. We will go over this with you during drop-off and setup.
17. Are your units safe?
Safety is our top priority. All of our inflatables comply with ASTM International standards and adhere to safety measures set forth by the CPSC and are inspected and approved by the State of Tennessee.
18. What Is your Cancellation and Rain Policy?
There is a 50% non-refundable deposit due upon time of booking. During periods of severe weather conditions (i.e. rain, high winds, etc) TN Bounce House, LLC reserves the right to cancel your reservation. There will be no refunds or reduction in price upon delivery.
19. Is there a cleaning charge?
Normal use of the inflatable will not incur a cleaning fee. If the inflatable is exceptionally dirty and the rules listed have not been adhered to then the lessee will incur a cleaning charge.
20. Do you deliver to parks?
Yes, we can deliver inflatables to parks that allow it. Pleases check with the city/park you are hosting the event for more details.
21. Are blowers included?
Yes, blowers are included with all inflatables.